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Questions & Answers

Product, Ordering & Shipping base information

Our products are made from premium leather, eco-friendly fabrics/webbing, and sustainable materials. You can choose between genuine leather or vegan leather options.

Our sample & prototype lead time is typically 7 to 14 days, depending on the quantity and styles of the sample. Custom orders may take slightly longer.

Yes! We offer samples upon request. Please contact our sales team to discuss the details of your sample requirements.

The MOQ for each style is usually 500 pieces, but we can offer flexibility, especially for bulk orders.

You can place an order through our website or contact our sales team for bulk orders.

Yes, we accept orders for multiple styles. Please provide detailed specifications for each styles when placing the order so we can schedule production accurately.

For bulk purchase orders, the production leads time is approximately 60 to 90 days, included all raw material all set. Pay attention it depends on the quantity and complexity of the order.

Yes, we accept orders for multiple styles. Please provide detailed specifications for each styles when placing the order so we can schedule production accurately.

We allow order modifications within 24 hours of placing the order. After that, changes may not be possible due to production scheduling.

We follow strict quality control measures at every stage of production. Our products are made using high-quality materials and undergo through inspections before shipment.

Mainland China: 2 to 5 days. Hong Kong and Macao: 3 to 5 days. Taiwan (by sea): 8 to 15 days. America & Europe (by air): 7 to 12 days

Delivery times vary based on location.

Important: During the summer which is typhoon season, there may be port congestion, causing delays of more than 15 days.

Customization

Yes, our factory specializes in customer orders, including color choices for leather, style designs, etc. Please contact us to discuss your requirements, and we will provide sample for approval.

Returns & Exchanges

Standard Products: We only accept returns or exchanges for products with severe quality defects, and if they are unused and in their original packaging. We accept returns or exchanges within 30 days. If the product is damaged due to shipping, we can assist with free repair services, and the seller will cover the shipping costs.

Custom Orders: We apologize that custom orders or specific bulk orders may not be eligible for returns or exchanges.

Return Shipping: Customers are responsible for the return shipping costs unless the return is due to a defect or error on our part.

Customer Support

You can reach our customer support team by email at support@yourfactory.com(wilor through our website contact form. We aim to respond within 24 hours

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